Contact information

We're a small, founder-run team, and we read every message ourselves. We'll always do our best to help and to make things right within our policies.

The Best Way to Reach Us

Email us at info@carrytype.com. It's the fastest way to get a clear, tracked answer from us.

Response Time

We reply to most messages within 5 business days (Monday–Friday, excluding U.S. holidays). During launches, sales, or holidays, replies may take a little longer — thanks for your patience.

Help Us Help You Faster

When you write in, please include:

• Your order number, if your message is about an order

• The email address used at checkout

• A clear description of what you need — and for a damaged, defective, incorrect, or missing item, please add photos of the item, the packaging, and the shipping label if you have it

What We Can Help With

• Order status, changes, and cancellations (see our Shipping and Returns, Store Credit & Refund policies for timing)

• Returns, exchanges, store credit, and refunds

• Product questions, sizing, and fit

• Damaged, defective, incorrect, or missing items

• Wholesale, press, or partnership inquiries

For details on shipping, returns, refunds, and privacy, please see our Shipping Policy; Returns, Store Credit & Refund Policy; Terms of Service; and Privacy Policy.